Can't find what you're looking for? Email us at fixtenllc@gmail.com.
Orders & payment
How do I place an order?
Add the fragrances you want to your cart and go to checkout. You'll get an order confirmation email as soon as your order is placed.
Which payment methods do you accept?
We accept the major credit and debit cards and the other payment methods shown at checkout. All payments are processed securely; we never see or store your full card details.
Can I change or cancel my order?
Yes, as long as it hasn't shipped yet. Email fixtenllc@gmail.com with your order number as soon as possible. Once an order ships it can't be changed, but eligible items can be returned.
Is sales tax charged?
Applicable sales tax is calculated automatically at checkout based on your shipping address.
Shipping & delivery
Where do you ship?
We currently ship within the United States.
How long will my order take?
Orders are processed within 1–3 business days, and standard ground delivery usually takes 3–7 business days after shipping.
How much is shipping?
Shipping rates are calculated at checkout based on your address and order.
How can I track my order?
You'll receive an email with a tracking number when your order ships. Tracking can take up to 24 hours to update.
My package shows delivered but I can't find it.
Check with neighbours and around your delivery area, then email fixtenllc@gmail.com within 14 days and we'll open a claim with the carrier.
Returns & refunds
What is your return policy?
You can return unopened, unused items in their original sealed packaging within 30 days of delivery. See our Return & Refund Policy for full details.
Can I return a fragrance I've opened?
For hygiene reasons, opened or sprayed fragrances can't be returned unless they arrived damaged, defective or incorrect.
My item arrived damaged. What should I do?
Email fixtenllc@gmail.com within 48 hours of delivery with your order number and photos. We'll send a replacement or a full refund.
When will I get my refund?
Approved refunds are issued to your original payment method within 5–10 business days of us receiving your return.
About fragrances
What's the difference between Eau de Parfum and Eau de Toilette?
Eau de Parfum (EDP) has a higher concentration of fragrance oils and usually lasts longer. Eau de Toilette (EDT) is lighter and fresher, great for daytime. Parfum and Extrait are the most concentrated.
How should I store my perfume?
Keep it in a cool, dry place away from direct sunlight and heat, ideally in its box. Avoid storing perfume in the bathroom, where temperature and humidity change often.
How do I make a fragrance last longer?
Apply to moisturised skin on pulse points such as the wrists, neck and behind the ears, and don't rub it in. A light spray on clothing can also extend wear.
Can you help me choose a scent?
Of course. Email fixtenllc@gmail.com with a few fragrances you already like and we'll recommend options from our collection.
Do you offer gift wrapping?
Our fragrances arrive in their retail boxes, which make a ready-to-give gift. If you're sending a gift, add a note at checkout and we'll leave the invoice out of the package.